Legal

Terms and conditions

Your rate is confirmed before the ride, and it's the price you pay, plus any extras you agree to: add-ons, waiting, or time and distance beyond your booking. Cancel more than 24 hours before pickup and you pay nothing. By booking online, by phone or by email, you accept these terms.

Who we are

Black Limousine MTL is operated by 9527-5756 Québec Inc., 925 boul. Roméo-Vachon Nord, Dorval, QC H4Y 1G8. Dispatch, 24/7: (438) 458-5466, contact@blacklimousine.ca.

Booking

• A booking is confirmed when we send you the rate by email or text, or when your online deposit is paid.
• Give us the exact pickup and drop-off addresses, the number of passengers and bags, and your flight number for an airport pickup. The price and the vehicle depend on them.
• You book a vehicle class, not a model: the cars shown are examples. We may upgrade you to a higher class at no extra cost.
• Each class carries a set number of passengers and bags. For safety, the chauffeur may refuse passengers or luggage beyond it.
• If we can't take a booking, we tell you and refund your deposit in full.

Price

• The rate includes the vehicle, the chauffeur, fuel and GST/QST.
• Montréal–Trudeau (YUL) airport access fee: $21.70, added only when we pick you up at the airport.
• Add-ons agreed in advance: meet & greet inside arrivals ($25), child seats ($15 each: rear-facing, forward-facing or booster), stops of up to 15 minutes.
• Gratuity: online bookings add 20% of the fare, shown before you pay.
• Night pickups, from 10 p.m. to 6 a.m., add 15% to the fare.
• Bookings made at short notice add a surcharge, shown as its own line before you pay.

One way and round trips

• The price covers the direct route between the addresses you booked, with the stops you added.
• A new destination, an extra stop or a detour asked for on the day is billed on the extra distance and time, at the rates of your vehicle class.
• A shorter trip, or one you end early, costs the price booked.

By the hour

• The booking starts at the booked pickup time, whether or not you are there yet, and runs for the hours you booked. The minimum is shown when you book.
• A drop-off address is required: tell us where the ride ends.
• The service covers a 100 km radius around the pickup address (straight-line distance). Beyond it, the extra distance and the chauffeur's drive back into the radius are billed after the ride, per kilometre, at the rate of your vehicle class.
• Late fees: time beyond the booked hours is billed by the hour, at the hourly rate of your class; every hour started counts in full.
• Unused time is not refunded.

Waiting time and late fees

• Airport pickups: 60 minutes free from the actual landing time. Give us your flight number so we can follow a late flight; without it, waiting counts from the booked time.
• Other pickups: 15 minutes free from the booked time.
• After the free time, waiting is billed in 15-minute blocks: each block started costs a quarter of the hourly rate of your vehicle class. The same applies to waiting during the trip, beyond stops of up to 15 minutes booked in advance.
• By-the-hour bookings have no separate waiting fee: the hours run from the booked pickup time, and late fees are billed by the hour (see above).

Fees after the ride

These are added only when they apply, plus tax, and are charged to the card kept for your booking or paid to your chauffeur:

• Waiting after the free time: a quarter of your class's hourly rate per 15 minutes started.
• By the hour: each extra hour started at your class's hourly rate, and the distance driven beyond 100 km from the pickup, with the drive back, at your class's per-kilometre rate.
• New destination, extra stop or detour asked for on the day: the extra distance and time, at your class's rates.
• Cleaning after smoke, spills or sickness, and damage caused by passengers: at cost.

Changes and cancellation

• More than 24 hours before pickup: no charge, and your deposit is refunded in full.
• Less than 24 hours: 50% of the rate.
• Less than 2 hours, a no-show, or after the pickup time: the full rate.
• A no-show is when no one comes to the pickup within the free waiting time (for a by-the-hour booking, by the end of the booked hours) and no one has called us.
• To change or cancel, call or email dispatch. Changes less than 24 hours before pickup depend on availability.
• Storms and emergencies are reviewed case by case.

Payment

• Online bookings: a 25% deposit by card when you book, processed by Stripe. Your card is kept securely by Stripe, and the balance is charged to it automatically 24 hours before pickup.
• A booking made less than 24 hours before pickup is paid in full when you book.
• If the card is refused, we send you a payment link by text and email; the balance must be paid before pickup.
• Extras agreed on the day (waiting, extra time or distance, cleaning) may be charged to the same card after the ride, or paid to your chauffeur by card or Interac.
• A cancellation refund goes back to the card used, within the policy above. Corporate accounts can be invoiced.

Children

• Tell us the number and ages of the children when you book: the seats ($15 each) are installed before pickup.
• We may decline to carry minors travelling without an adult.

In the vehicle

• Seat belts are mandatory, and the chauffeur's safety instructions apply to everyone on board.
• No smoking or vaping. Cleaning after smoke, spills or sickness, and any damage caused by passengers, are billed at cost.
• No illegal substances. Alcohol only with our agreement and where the law allows it.
• The chauffeur may end the ride, without refund, if a passenger puts the chauffeur, the vehicle or other people at risk.
• Lost items: call us. We keep found items for 30 days.

Delays and liability

We plan around traffic and weather. If a road closure, storm or border wait makes us late, we tell you right away and find the best option.

We are not responsible for delays caused by events beyond our control, such as traffic, weather, road closures or border waits, or for what follows from them, such as a missed flight. Leave a margin for important departures. Except where Québec law provides otherwise, our liability is limited to the price of the ride.

Privacy

We use your details only to run your booking. See our privacy policy.

Accepting these terms

By booking online, by phone or by email, you accept these terms. We may update them; the version on this page on the day you book applies to your ride.

Law

These terms are governed by the laws of Québec. Version française.

See also: How pricing works · Corporate accounts · Chauffeur by the hour