Legal

Privacy policy

Black Limousine MTL collects only what it needs to quote and carry out your ride: your name, contact details and trip details. You can ask to see, correct or delete it at any time by writing to our person in charge of the protection of personal information.

Person in charge of the protection of personal information

The president of 9527-5756 Québec Inc. (Black Limousine MTL), 925 boulevard Roméo-Vachon North, Dorval, QC H4Y 1G8. Email: contact@blacklimousine.ca · Phone: (438) 458-5466. Under Québec's Act respecting the protection of personal information in the private sector, this is the person you contact for any question, request or complaint about your information.

What we collect

• When you request a quote: your name, email, phone number, pickup and drop-off, date and time, number of passengers, vehicle preference, language and any note you add.
• When you book online: the same details, plus flight number, add-ons and pickup notes, and Stripe's reference to the card you paid with (not the card number).
• When you call us: your phone number and what you tell the dispatcher about the trip.
• When you ride: flight number (for airport pickups), trip times and the invoice.
• On the website, only if you click Accept: measurement cookies (Google, and Meta or Microsoft if we use them) that tell us which pages and ads bring requests. If you click Decline, or do nothing, they stay off.

Why we use it

We don't sell your information, and we don't use it for any other purpose without your consent.

• To answer your request, quote a price and confirm your booking.
• To carry out the ride: the chauffeur receives your name, phone number and pickup details.
• To charge the balance of an online booking 24 hours before pickup, and agreed extras after the ride, to the card you paid the deposit with, as you accept when you pay.
• If you leave the payment page without paying, to email you the quote once so you can come back to it. Unpaid bookings are deleted after 2 days.
• About 2 hours after a ride, to send one text and one email asking for a Google review. We ask every client the same way, once.
• To text and email you about your booking: confirmation, reminders, changes and payment.
• To invoice corporate accounts and meet our tax and legal obligations.
• To ask, once, for a review after your ride. You can say no.
• Only if you tick the box: to email you occasional offers and news. Each email has an unsubscribe link, and you can withdraw at any time by writing to us. Kept until you withdraw.

Who else handles it

Some of these companies process information outside Québec. Before any information leaves Québec, we assess whether it will be adequately protected, as the law requires.

• Web Hosting Canada (WHC) hosts this website and receives quote and booking requests. Its servers are in Canada.
• Google LLC (Analytics, Ads), Meta Platforms (Facebook/Instagram Pixel) and Microsoft (Advertising/Bing) provide measurement, only with your consent and only for the tools we use.
• Stripe takes online payments and keeps your card for the balance and agreed extras; your card number goes to Stripe, never to us. Google Maps Platform suggests addresses and computes routes. Twilio sends booking texts, and Google Calendar holds the dispatch schedule. Limo Anywhere and Moovs (dispatch and bookings), Square and Interac (payments) and Gmail (email) help us carry out and bill your ride.

How long we keep it

Quote requests that don't become bookings: 12 months. Booking and invoice records: 6 years, as tax law requires. Then we delete or anonymize them.

Your rights

Write to the person in charge above. We answer within 30 days. If you're not satisfied, you can complain to the Commission d'accès à l'information du Québec (cai.gouv.qc.ca).

• See the information we hold about you and get a copy, including in a structured, commonly used technological format.
• Have it corrected if it's wrong or incomplete.
• Withdraw your consent, for example to measurement cookies (clear this site's storage in your browser to see the choice again).
• Ask us to stop sharing it, or to delete it when it's no longer needed.

Security and incidents

Access to your information is limited to the people who need it to serve you. If a confidentiality incident risks causing you serious harm, we will notify you and the Commission d'accès à l'information, and we keep a register of incidents.

Changes

This policy is in effect since October 13, 2026, last updated October 17, 2026 (saved card for the balance, booking texts, one email when a payment page is left unpaid, one review request after a ride, offers by email only with your consent). Any change will be posted on this page with its date.

See also: How pricing works · Corporate accounts